What actually failed?

• DataThe system lost access to important documents.−

  A routine folder reorganization removed the service account's read permission. Retrieval degraded silently because coverage was never compared against an expected baseline.

• IntegrationsThe CRM sync failed.+
• SourcesOne external source changed format.+
• ModelOutput behavior drifted.+
• PromptA human configuration change weakened uncertainty handling.+
• EvaluationThe request fell outside tested behavior.+
• OperationsNo one owned several of these failure signals.+
• Human factorsUsers had learned to trust the system.+

Root cause view

Incident tree

Click a branch to follow it down to the contributing cause.